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Real Reviews from Real People who are Really Happy with their
"McKaig Experience"! * *All reviews are on file at McKaig for "review" or can be found on DealerRater.com or www.edmunds.com.
We do NOT make up reviews at McKaig! |
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| Dear Sirs:
I just wanted to say thank you for your help in getting my son a vehicle. He absolutely loves the Jimmy. He was so excited to get it. Also, thanks for delivering it to Elaine’s. You made one boy and one mom very happy.
Cindy Gatlin
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Dear Kent
Thank you for the outstanding service (and fellowship) you gave me last week when you fixed my wife’s suburban. I will be purchasing a new vehicle later this year and plan to contact you when I do so. Please convey my appreciation to Mr. Aaron as well.
God Bless You
Kenny Ray
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| Dear Mr. Abernathy
On March 10, 2008, your service department corrected the problem we were having with the speedometer on our 04 Buick Ranier. Prior to my conversation with you, we had spoken with another dealer who informed us that the repair would cost some $700.00 even though this was a factory recognized defect. From the first time I met and spoke with you, you expressed confidence that our problem would be addressed by General Motors and/or McKaig.
This letter is to thank you for following up on your commitment and, in fact, fixing our speedometer. It is a pleasure (now) to drive our car and not have to mentally subtract miles from the number showing on the dash. Many times the needle was “pegged” and we had to judge our speed using the tachometer or other vehicles around us.
Again, we thank you for your original interest and the resolution of our problem
Most sincerely
William and Judith Hayes
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Dear Sirs:
It was very nice to find that your dealership really does care about its customers even after 36 years. I recently called about a title to a 1970 Chevy that my father bought in 1971. I spoke to a real nice lady who said that she would look into it and give me a call back and when we hung up I thought “yeah sure you will” now let me tell you that I had multiple similar conversations with GMAC and never got the call back but she was true to her word and in less than 2 hours called back and gave me a number that really got me in touch with the right person in Contract Services. We received the release of lien papers today.
You can’t know how much your help means to me and my dad. I have been working on this for a while now and was about ready to give up.
Thanks so very much!
Bobbie Pennington and my dad, Billy Gene Beall
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McKaig Staff
Thank you so much for the donation that you made for helping start the “ Fellowship of Christian Athletes”. This donation will help in starting the new organization at the High School and the Junior High. May God’s work and love be done with your help.
Coach Callaway
Gladewater High School
Athletic Director
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Dear McKaig Friends:
Our Field Day was fantastic! The kids were so excited about the balloon romp and stomp. So many of our kids have never experienced these inflatables. Thank you so much for helping make it all possible.
Sincerely
Janice Abernathy
Gay Ave School Teacher
Gladewater, Texas
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Dear Friends
Thank you so much for your continued support of our Annual Hot Dog Supper. The donation of two oil changes was very generous. Parents of the two winners were really excited
Lois Reed
Secretary
Gay Ave School
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Dear Kent
Thanks so much for your generous donations for our Gladewater ISD Employees Luncheon. The GISD Employees were thrilled with their door prizes. Also, thank you so much for cooking the burgers. They were delicious.
We appreciate your support
Connie Hetherington
Secretary
First Baptist Church Gladewater
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Thanks to the entire “McKaig Crew” a truly pleasant truck buying experience. Special thank you to Philip for his honest, no pressure, friendly salesmanship. I’m sure I’ll be back when I’m ready for another truck.
Sincerely,
T.E. (Eddie) Harcrow
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Mike
A note to let you know that we were impressed with the dealership. We were probably buying the least expensive vehicle on the lot, we were treated really great. From the lady that answers the phone, the lady that brought me coffee, Doyle in the shop, Josh the deal buyer and of our you, our salesman. You might want to take a motto of
WE WILL TREAT YOU NICE SO MANY WAYS YOU ARE BOUND TO LIKE ONE OF THEM.
Management certainly has the right people in the right places.
Thanks
We enjoyed doing business with McKaig
Harry and Dixie James
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This Car was purchased for my business.
Employees very courteous, efficient, knowledgeable!
Personal service given to me as out of town customer with delivery of license plates
Know I can call on them to assist with personal service when service or repairs are needed
Thorough explanation of accessories and functions of car
Will definitely return for future purchases
Stephen Morgan/Longview, TX
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This is the best automobile dealer that I have ever dealt with. During "normal" times, I buy 10-12 vehicles per year for my business. This is a very professional and detail oriented dealer. This dealer makes the selling and servicing of my vehicles a pleasure.
SS/Longview, TX
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I have dealt primarily with Kent Abernathy, Mike Lambert, & Doyle Duggan; however all of the staff have been friendly and helpful I prefer to schedule an appointment due to my work but I have had the need to drop in for service work and they have always accommodated my needs.
Jkeller
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I've bought over eleven vehicles at this dealership in the past 5 1/2 years for myself and my company. We continue to have our vehicles serviced on a continual basis. They are a very customer driven organization, and I feel thankful to have them. everyone there remembers you by name, and always has a smile on their face when you come into the store.
Bpriddy
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We have been patronizing McKaig Chevrolet for nearly 40 years. We bought a few vehicles from other dealerships, but ALWAYS come back to McKaig Chevrolet. Their overall service is above all others. They are outstanding in all departments. We rely on them for all our vehicle needs, and they go above and beyond to take care of us.
Jedpkd
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I have purchased 3 Suburbans & 3 Malibus from McKaig over the yrs.. They are an excellent dealership to do business with. Much better than other local GM & Ford dealerships. They sell vehicles at a reasonable price & their service dept headed by Doyle is second to none. If they were ever to go out of business I'd probably buy Ford brands rather than deal with very large dealers like Peters Chevrolet.
PFolzenlogan/Longview, TX
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McKaig is the best car and truck dealer I have ever dealt with, because of their no-nonsense deals and trades and the most friendly service dept. I have seen. Service is always prompt and loaners are available when needed to run errands! We have switched from imports to Chevrolets primarily because of McKaig.
Drumdoc
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For the past 35 years, my entire family, including my sons and grandchildren have purchased all vehicles from McKaig. We are a GM Family and will continue to drive GM vehicles. The sales personnel, office personnel and service department are exceptional. I endorse the entire organization without reservation.
RBrown/Gilmer, TX
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McKaig Chevrolet has been loyal to my family for as long as I can remember and in return my family has been loyal to them. Their service is quick and the quality of work is superb. I recently bought a new vehicle from them and the power steering went out twice within a couple of months of purchasing the vehicle. On the first occasion, I was about 120 miles from them and they arranged for a tow truck and for a dealership in the town I was in to service the problem and due to some convincing by McKaig's, I received my vehicle the next day. A couple of weeks later, the power steering went out again and again I was out of town. Once again, McKaig's arranged a tow truck and instead had the vehicle towed back to their service department. I haven't had a problem since. I don't know any other dealership that would go to those lengths to help a customer out. Having seen their loyalty first hand, I will never purchase a vehicle from another dealership.
Andy White/Kilgore, TX
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We have been McKaig customers for many, many years. We shop at home because it's the right thing to do for our community. However, we would shop at McKaig's even if we didn't live in Gladewater because of the outstanding service before, during and after the sale. We feel we've always received a good deal on purchases and gotten prompt, courteous and outstanding service from the service department. Years ago, when we were young and stupid, we purchased a new vehicle from a huge "volume" dealer in a much larger city. The whole experience was a nightmare from beginning to end. We vowed then to never make the same mistake, and we haven't. We've purchased new and used vehicles and even used their service department on a car we inherited. Every experience has been a pleasant one. We'd never go anywhere else.
K Blackmon/Gladewater, TX
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My family and I have been doing business with McKaig for about 20 years..Recently we purchase 4 different vehicles from them in the last 6 months. They are always very friendly during the sales part of our transaction, but they always remember my family after the sale. The service department is always prompt and eager to help us....They have never left my wife stranded whenever I have been out of town and not able to take care of her car issues....I recommend them to everyone that I know looking for new or used car....
JE/Gladewater
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McKaig Chevrolet has always met or exceeded our expectations. We have bought three new cars through them in the past 10 years. The sales staff is extremely friendly and will go out of their way to find you the automobile you are interesting in purchasing. The service staff is knowledgeable and very helpful in arranging for transportation if there is need for it. I'm so glad we have a dealership like this right here in our hometown!
Valerie/Gladewater, TX
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When I have a service need Doyle is always prompt to give an appointment and sees that someone can carry me to work and bring my car back to the shop for service performance. With a working girl, this is important to me. I am always pleased with the fast and efficient service as well as the friendliness of the staff. When I am in need of a new vehicle, McKaig is the first dealership that comes to mind to purchase from, because I know I will receive the attention and service I need and expect.
KellyD/Gladewater, TX
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I have been buying cars and trucks from McKaig Chevrolet since 1971. They have always given me the best price. There service after the sale is why I always come back to them. They are always so friendly and go out of their way to help you. I have sent other people to McKaig because they have the type of employees that you want to talk to.
Dennis gage/Gladewater, TX
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McKaig dealership has always been informative in explaining any service work,
I have purchased several vehicles from them for my family, and the they always been kind, knowledgeable, and fair. I have also taken my company truck to McKaig for service and repairs, and their service was better than previous places we have used.
I know them to be honest and hard working and have no complaints.
Rayman
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This dealership takes a genuine interest in its customers and provides the prompt and reliable service after the sale that keeps buyers happy . GM has a gold star operation in this dealership and I can only hope that this fact is truly understood and appreciated.
You may wonder about my experience with McKaig so let me tell you that I have bought four new vehicles, from this dealership, in the last ten years.
Sincerely,
Conrad W. Winborn ,Jr./Longview, TX
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I would recommend this dealership because of 1)Friendly, hometown ownership; 2) Great pricing; and 3)Willingness to provide for my specific needs and requests.
The owners and employees of the dealership were raised in Gladewater and are known and respected by everyone in town. When I went there looking for a vehicle, I was not pressured or bothered by the sales people. They allowed me to look and shop and were available when I needed to ask questions. I wanted a specific car, and when they did not have it, they were willing to find it for me and offered it to me at a very competitive price. I love my car and am very happy with it. My husband purchased his truck there also. We are very pleased with McKaig's car dealership and will shop there again in the future.
Gaylewis
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I started Taking my 81 Olds van to McKaig soon after they had purchased Nelson Oldsmobile . They treated me as if I had purchased several autos from them. When my van was wrecked and was in a bind Larry Aaron Sold me a used 99 Olds van with 32Kmiles and in perfect condition for several thousand dollars less than what he could have gotten for it. The service manager, Doyle, has gone the extra mile several times when I had an emergency. Homer, the mechanic who works on my van, has been very helpful in giving me helpful tips to get the best service on the van.
Ineaton
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My Review of McKaig Chevrolet Pontiac Buick:
McKaig Chevrolet is hands down the best dealership I have ever purchased a car from. Their people know their business and we are not just another customer. We are treated like family. They certainly go above and beyond in customer service. The last vehicle I purchased was from their lot. I had looked at several others and was actually looking to purchase a different vehicle. They had the vehicle that I was looking to purchase and I was able to see what it looked like first hand inside. I was not happy with the color scheme when I looked at it and found the car I decided I really wanted on their lot. They had located vehicles that I was looking for but ultimately I decided on a vehicle that was right at home.
We have purchased three vehicles from them within the past few years and will continue to do so in the future. They are very competitive on new car values as well as trade-in values. They are an all around excellent dealership that I recommend to anyone buying a car. Their service team is also outstanding as well. Doyle knows everyone by name, knows what they need to have done to their cars, and accomodates his customers. His technicians are top-notch. We have purchased cars through Kent Abernathy, Larry Abernathy, and Philip Anderson and have been more than pleased with their efforts in making us happy with our automobile. The girls in the office are great as well. THey know their customers and they know their business. All I have to do is walk in the door and everybody is willing to help me. They are all very personable people. I actually enjoy going into the dealership just to see my friends at McKaig Chevrolet.
Bkj
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My Review of McKaig Chevrolet Pontiac Buick:
My husband and I looked for almost a year trying to find the truck of "MY" dreams!!! We were dealing with so many dealerships and talking to so many sales men it was nerve racking!!! Back in late November I had told my husband that I had, had enough and I wasn't looking any longer until after the holidays! It was really discouraging! Every sales person we had dealt with was always wanting to push something on me that I didn't want!!! I was even willing to purchase an used truck if necessary to get what I was looking for and in the price range that I (we) knew we could afford! On Saturday, January 17, 2009 I was watching television and a commercial for the McKaig dealership in Gladewater, Texas came up! It was as if they were talking to me!!! And yes, I know they weren't but the commercial got my attention and I went online to check them out! As I clicked in my information on their website, "My" truck came up!!! It was exactly what I had been looking for for almost a year! I emailed McKaig and Mr. Josh Johnston called me on Monday morning! Talking to him was so awesome because everything that he said not only was what I wanted to hear, it was THE TRUTH!!!
They had the very truck that I wanted and was so looking for on their lot and within our price range! We filled out the paper work on Monday and took possession of our truck on Tuesday! It was that simple! Mike and Josh are amazing people ... Everyone at McKaig are wonderful! I've been in there several times since we bought the truck to have it serviced with scheduled oil changes and tire rotations and we now even take my husbands 1/2 ton '99 Chevrolet Silverado in there for servicing! Every time I talk to anyone at McKaig for any reason they are the sweetest nicest people I've ever dealt with! They are always there to answer any questions about our trucks and always there to help us in any way they can!
I love my truck!!! We bought a 2009, 2500 HD, 4x4 Chevrolet Silverado and it ROCKS! I love everything about it! EVERYONE AT McKaig Chevrolet/Buick are AWESOME!!! They have a GREAT team from sales to service! I recommend McKaig to everyone I know especially if they are looking to buy!
Sincerely,
Betty & Don deGeurin
Very Satisfied Customers
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My Review of McKaig Chevrolet Pontiac Buick:
My experience at McKaig was great. I found out they had a Camaro for sale on cars.com. I inquired about the car the next morning Josh from McKaig contacted me. The service was excellent they kept me informed in a timely manner. They even worked it out so I could get my car as soon as possible. Josh and other salesman at McKaig were there to meet me at 9:00 pm Friday night. I have nothing but good things to say about McKaig and its staff.
Eric
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I bought my first pickup in 93 from McKaig. i have been totally satisfied from that day. i have bought 3 trucks since then and will only but from that dealership. i go there for service on my truck and my wifes car which is a Chrysler i bought from PETERS chrysler chevrolet. i wont go back to peters.
John tiner
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My husband and I purchased my son's first truck used from McKaig about three years ago. To this day we have had no problems with it. Due to the good service and financial understanding McKaig had, we later purchased our youngest son's truck, and then myself a new one and still no problems with any vehicle. The service we receive each trip to McKaig is what keeps us coming back. McKaig is the first stop we make when the word vehicle is brought up, and it usually ends in a very confident buy.
Milkdud
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My Review of McKaig Chevrolet Pontiac Buick:
I am the fleet manager for a local oil and gas company and I purchase 4-5 new vehicles a year, These are not your average oil field trucks, but vehicles like Z-71 4x4 Silverados and Avalanches and Blazers. When i am looking for a vehicle, McKaig saves me time and money because all it takes is a call to McKaig to tell them what i want and it's done. Within a day or so i pick up our new vehicle knowing i got the best deal with outstanding service to follow.
Mkmallen
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My Review of McKaig Chevrolet Pontiac Buick:
I purchase a new vehicle about every three years. I do not have to shop around because I know the personnel well enough to know I will be treated with utmost respect. If they do not have the vehicle in stock, they will look around and find what I am looking for. The service department is top notch.
LW/Gladewater
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Me and my wife were looking for a vehicle to replace an older vehicle that was no longer reliable. I talked with Mike and he was extremely helpful and made me feel like I was a valued customer before I ever set foot on the dealership grounds. I (we) was/ were able to get the paperwork done and they even worked with us to get a decent trade-in value for my old car.
Josh was able to work with me and went into detail on how the step by step process and left no surprises for me and my wife. I only say that I was very pleased with the help and the professionalism that Mike and Josh showed us while we were there. My wife found a spot on a seat and when brought to Josh's attention, he did not hesitate to set teh works to get there detailer on the issue in the near future.
I can only say that I am pleased with the service I received and think that Chevrolet would be making a mistake in limiting McKaig in their future endeavors with the upcoming issues for GM.
AABrown
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My Review of McKaig Chevrolet Pontiac Buick:
I was very pleased with the service I was given. I had already been to 3 other dealerships in the area. McKaig Chevrolet was the best!! Not only was it great service but very friendly and informative. I would recommend anyone to purchase a vehicle at McKaig, they are just the greatest!!!
Jabber
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My Review of McKaig Chevrolet Pontiac Buick:
The experience at this dealership has been stellar. I have bought several GM vehicles from this dealership. Philip has always worked with me to get exactly what I want. When we moved to the DFW area, I returned to Gladewater to purchase my new Tahoe from McKaig Chevrolet. I have previously purchased another Tahoe and an Avalanche from this dealership. They have always treated me courteously and gone out of their way to assist me if I had a problem.
Djtomme
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My Review of McKaig Chevrolet Pontiac Buick:
We have been dealing with McKaig for the last 12 years and have purchased 4 cars from them. We have always been happy with the cars and the service and the personal contact from employees. We have especially been impressed with the Service Department and have always had fast and excellent service.
Ftrnana |
My Review of McKaig Chevrolet Pontiac Buick:
We've purchased at least 3 new vehicles from McKaig. Our most recent purchase was a 2008 Tahoe and we love it! We recommend McKaig's Philip Anderson-sales and Doyle service department, to all of our friends and family. I get all warranty work done at McKaig. Several friends and family have purchased new vehicles from McKaig. We love the local service and prices are better than big cities, too.
Bsking
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My Review of McKaig Chevrolet Pontiac Buick:
We have bought a lot of cars through the years. We have never had such a positive experience like we did at McKaig. Everyone there was kind and helpful. Our sales representative, Philip Anderson, was absolutely the best we have ever dealt with. I must say we have always felt like the sales reps we had before would have said anything to get us to buy something even if it wasn't true. We have definitely had some bad experiences in the past. However, we knew Philip wanted to do what was best for us and he was very helpful without being pushy. He made us feel very comfortable with such an important decision. We have told numerous people that when they are looking to buy a car or truck that they need to go to McKaig and ask for Philip Anderson. We will definitely be a repeat customer.
Sincerely, Steve & Jada Beaver
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My Review of McKaig Chevrolet Pontiac Buick:
My family has done business with McKaig Chevrolet for 30 plus years. They have always provided high quality service in a very friendly and professional manner. All of their employees have always gone the extra mile to ensure our experience with their dealership, both sales and service, was an efficient and pleasurable experience. McKaig has always been and continues to be one of the most honest, fair and friendly car dealerships that my family and I have ever done business with. They are definitely #1 in our estimation!
Johnmthomas/Longview, TX
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My Review of McKaig Chevrolet Pontiac Buick:
Great dealership, we drive all the way from Houston to do business with McKaigs in Gladewater, TX. We have done business with this dealership for many years and my family plans to continue to business with McKaig’s in the future. The custumer service is top notch and they were able to find the exact truck I was looking for.
Bkirbo/Houston, TX
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My Review of McKaig Chevrolet Pontiac Buick:
Every aspect of the car buying experience with McKaig is amazing. My family and I have purchased cars from McKaig for years and have always been pleased. We won't buy from anyone else. Purchasing a new vehicle is supposed to be an exciting event in one's life. The people of McKaig make the experience just that - what it was meant to be. They take the stress out of the process and make the buyer feel comfortable. Their service is above and beyond and cannot be matched.
Jkraus/Longview, TX
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My Review of McKaig Chevrolet Pontiac Buick:
I have been involved with McKaig Chevrolet for eight years. Whether purchasing a car, which there has been four over the last six years, or getting service work done on our vehicles, I and my family have had nothing but good experiences with all the people that make up the McKaig family. I am the father of three girls, my wife makes four women in my house hold. It goes without saying the staff of McKaig Chevrolet takes the worries from me if any of my girls have to go there for anything, whether its service work or just to ask a question about their vehicle. They have always treated me courteously, and fair but the women in our family are also treated with the utmost respect and kindness. McKaig is the kind of dealership that you highly recommend to all your friends and even strangers on the street, and I have done both many times. I have traded with many dealerships in my life, but none has been the whole package that McKaig Chevrolet is, and always will be, because of all the people that make up the dealership. I don't reside in Gladewater Tx, but I choose to make the trip there because of the McKaig family.
Tullos
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My Review of McKaig Chevrolet Pontiac Buick:
I was highly impressed with this dealership, they went above and beyond to find the best deal and best value for my trade in. Everyone at the dealership went out of their way to make sure that everything I needed was taken care of. The price they initially gave me was the price that I paid for the vehicle they didn't try to come in at the end of the deal and tell me there were fees for this and that. They were very honest and made me feel like they were on my side and we were working together to get my new vehicle rather than me trying to fight them for the best price. I would highly recommend this dealership to anyone, even if you are not from this area it would be well worth your time to make a trip to see them. From now on all of my vehicles will come from McKaig.
Cellis
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My husband and I have just purchased our 3rd vehicle with McKaig and wouldn’t shop anywhere else for a car. The staff is wonderful and when we have needed service in the past they have gone beyond what they had to. This is the best dealership around!
Mr & Mrs Vance Callahan
Kilgore,Tx
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My Review of McKaig Chevrolet Pontiac Buick:
These guys are awesome! They went the extra distance to get my business. Their website and onsite professionalism are tops. If you are looking for a dealership that will treat you better than family this is it. Thank you Phillip and Josh, you are the best.
Gafrbk
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My Review of McKaig Chevrolet Pontiac Buick:
The service and courtesy is why I drive the extra miles to deal with McKaig Chevrolet. It is unusual to find this level of service today. All the service work I have had done was handled in a professional manner.
Every person I have referred to McKaig Chevrolet has told me they have also had a very happy purchase experience.
Jds
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My Review of McKaig Chevrolet Pontiac Buick:
I have bought 4 vehicles from McKaig. They are honest and dependable. The service department provides good high quality service at a fair price. They take care of the vehicle post sale, by providing needed service, but not recommending unneeded items. They have my complete confidence. I will always shop at McKaig.
Tworley
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My Review of McKaig Chevrolet Pontiac Buick:
What more could we want in a dealer, than what McKaig Chevrolet offers us. We travel from another town to do business with Kent Abernathy because he just plain and simple, knows the product, takes care of business, takes care of his customer and does it with a smile, a handshake and and great service, following the sale. When you have a question, they answer it.........on the spot. When your vehicle needs servicing, they take care of it immediately. The entire staff, from the front office ladies, to the fellow in charge of maintenance, to Kent......all know what customer service is all about. This dealership is a huge asset to the industry, because they have integrity, and sometimes that is hard to find in the auto sales business. McKaig Chevrolet makes you feel like that it is an honor to have your business. How refreshing is that ??????
George and Gayle Bryant
Tyler, Texas gg3
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My Review of McKaig Chevrolet Pontiac Buick:
About 2 months ago, I had a minor auto emergency on my way to a job interview, and pulled into McKaig's for help. Everyone was super friendly, and said 'no problem, we can have you back on the way in no time.' I had never dealt with this dealership before but was completely blown away at how helpful and friendly they were to me that day. So there was no question when I went to buy my first new car, McKaig won hands down and had another AMAZING experience. Josh, the finance manager, was wonderful to work with. Being a first time buyer right out of college, I had no credit, and he did everything he could to get me approved for the needed amount without having ridiculously high interest rates. He also was sure to take his time and explain anything to me that I had any questions about. Phillip, the salesman I worked with, was outstanding. He worked for several weeks to find the exact car I wanted and traded with another dealership. He also took about an hour of his time after I bought the car to go over all the details. The ladies that work the front desk are super friendly. Overall, this is an awesome dealership. Everyone is very friendly and helpful. I highly recommend it to anyone looking to buy a new car.
Amm
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My Review of McKaig Chevrolet Pontiac Buick:
AFTER SHOPPING AROUND AT THE OTHER LOCAL DEALERSHIPS LIKE GABRIELLE JORDAN IN HENDERSON TX, YEATES IN HENDERSON TX AND PATTERSON IN KILGORE TX WHO I NEVER WAS RESPONDED TO, I FINALLY FOUND A DEALERSHIP THAT I DID NOT HAVE TO HAGGLE WITH. MCKAIG CHEVROLET PONTIAC BUICK HAS BEEN THE BEST EXPERIENCE FOR ME SO FAR IN ALL OF MY YEARS OF BUYING VEHICLES! THEY GAVE ME THE BOTTOM DOLLAR PRICE RIGHT UP FRONT AND THEY GAVE ME THE BEST PRICE FOR MY TRADE IN WITHOUT ANY HASSEL! MIKE LAMBERT (SALES) AND JOSH JOHNSTON (FINANCE) WERE VERY FRIENDLY TO WORK WITH. I WILL RECCOMEND THIS DEALERSHIP TO EVERYONE WHO WANTS TO GET A GREAT PRICE FOR A NEW OR USED VEHICLE. I WILL NEVER BUY A VEHICLE FROM ANYONE ELSE!!
THANKS MCKAIG FOR YOUR HELP AND SERVICE!
KATE, KILGORE TX
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My Review of McKaig Chevrolet Pontiac Buick:
Having been to several car dealerships in our lifetime, we would rate our experience with McKaig Chevrolet as unusually positive. The sales experience with Brent was informative and un-pressured as we went thru our various options. Brent and Josh were very patient thru our NUMEROUS questions and brainstorming. Also notable was that everyone we dealt with had lunch on the table, but delayed eating for over two hours, until all of our purchasing formalities were done and we were off the lot with the car.
McKaig had us bring the vehicle back two days later, on Monday, where they proceeded to finalize any of the servicing that was necessary, such as alignment, cleaning, and fuse replacement. Doyle and Jimmy were very thorough in their details.
Hands-down, best vehicle experience ever!
Erin and Melissa Higgins
Gladewater, Texas
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My Review of McKaig Chevrolet Pontiac Buick: Initially I came to McKaig Chevrolet on the recommendation of a co-worker and friend to do business with Phillip Anderson. I have been doing business with McKaig Chevrolet for years buying new vehicles for myself, co-signing on new vehicles with both my nephew and my niece to get them started in buying cars for themselves and establishing a good credit rating as they entered adulthood. I, also, brought my father to McKaig's to buy a vehicle. Phillip has always been very thorough and fair in listening to what I preferred and getting the best deal for me with all the specifications I requested. After buying my vehicles, Phillip and all the rest of the staff have always been very courteous, professional and still maintained the family, friendly atmosphere of doing business with people you can really trust. I have recommended McKaig's to all my co-workers, family, and friends alike as a place with quality vehicles, great service, and wonderful people with which to do business. I am currently driving my second Impala and I love a good Chevrolet. It is a great car for me and comfortable for my passengers when I have them. We have made several long trips and many, many short trips and this car is just very comfortable, dependable as well as looking classy. I will continue to buy my vehicles from McKaig and to take them in for regular service and will always recommend them to anyone looking for a place to buy a vehicle.
pwfarside | About McKaig Chevrolet Pontiac Buick Come try the "McKaig Experience" where you can expect "Great Deals and Great Service"! McKaig's Low Overhead means Low Prices & Great Deals - Savings for You! Great Deals + Great Service = Unbeatable Value! If we don't have what you want in stock or in transit, We'll Find It for You! Relax and let us do the work. We want you to feel like a "Customer" at McKaig! New Chevrolet Cars and Trucks, Pontiacs & Buicks! GM Certified Used and McKaig Used cars and trucks! Service and Parts. Accessories! Tires & more! If we don't have what you need, tell us and we'll get it! McKaig is here to serve you and is where friends send their friends for the "McKAig Experience"! McKaig, serving East Texas since 1931. | My Review of McKaig Chevrolet Pontiac: I have bought 4 cars from McKaig over the years, 2 Suburbans, 1 Tahoe, and a Pontiac Torrent. My wife or I have worked with Larry (retired) and Mike on the new car purchases and with Doyle on service. All vehicles were purchased in a low pressure environment at a fair price. All of the vehicles have been serviced by Doyle and his staff who do a good job of maintaining the vehicles.
I am very pleased with both sales and service at McKaig. I drive by several Chevrolet and other dealerships on my way to McKaig in Gladewater. I will continue to do so for future purchases and service as well. Honesty and dependability is hard to find these days. | My Review of McKaig Chevrolet Pontiac Buick: I went in to McKaig's service department on a Saturday to get my 1998 Olds Intrigue Recall fulfilled. I met Philip in the front lobby area and asked him if the Pontiac G6 was sold to anyone. The car has just been driven around from the Service area. I then inspected the exterior and interior of the vehicle and really liked it. The vehicle is a 4cyl automatic with cruise control. It is the perfect car for me for work. I live in Kilgore and travel to Athens, Texas everyday. Philip and Josh and the other staff members were really nice to me. Even the Service advisor on duty that Saturday congratulated me for coming in for the recall that was a $17 part, but ended purchasing a $17K car. I look forward to getting my Pontiac G6 serviced at McKaig's.
jborrego | My Review of McKaig Chevrolet Pontiac Buick: We have been doing business with McKaig for over 20 years. We have always been greeted with a smile and hand shake. Mike is the best to work with. No pressure when trying to make a purchase in fact I just tell him what I want and if they don’t have the vehicle he will find it for me. I absolutely love this dealership everyone makes you feel like you are family and call me by name every time I am there. Last year while working on our son’s senior prom I had a problem with my Suburban. I went to get in it and it would not start needless to say I was in a panic as I knew I had to have that vehicle as we were moving decorations from where we assembled them to the prom location. It was on a Saturday morning and I called McKaig and told them of my situation. They said they would send a wrecker to pick up my vehicle, a few minutes later Mike called me back and said to not worry that Larry was bringing me another Suburban to use that week-end and they would have mine ready sometime Monday. I don't know of any other dealership that would have done that for me. We have several family members that we have sent to buy there vehicles at McKaig we won't let them look at any other dealerships. We are all very satisfied with customer service, Doyle and his staff in the service dept., Laura and the girls in the front office, and especially to Mike for all that I put him through. GREAT DEALERSHIP! bksmeltzer
Gene and Billie Smeltzer | My Review of McKaig Chevrolet Pontiac Buick:
I had researched pickup trucks on the internet and had decided to buy an almost new Chevrolet pickup truck. In one of my searches McKaig Chevrolet had a vehicle that met my criteria and only had slightly over 7,ooo miles. I called and Josh answered the phone and although the dealership was about to close he took the time to answer all my questions about the truck that I was interested in. I told him that I would be out of town the next week but that I would come see the truck the following Friday. He thanked me for calling and we hung up. The following Friday I didn't call because I thought the truck had probably sold. Josh called me about noon and my wife and I drove to Gladewater to see the truck. When we got there we met Josh and Phillip and they were extremely friendly and helpful. They backed the truck into an open area where we could see it and open all the doors. They explained what they knew about the truck and the options. Right away I liked the truck and decided to drive it. Josh told me where to drive, and identified an area that we could drive at highway speeds and really get a feel for the truck. They made sure that we had plenty of gas and told us to take our time and enjoy ourselves. We did just that and when we got back Phillip met us and we began to talk about the truck and he answered some questions that we had. I liked the truck and made an offer and Phillip said, "Let's go talk to Josh and see what we can do." There was no pressure, Josh accepted my offer and invited us to his office to do the paperwork. That seems like a very small thing, but I researched the value of that type truck very thoroughly and I know my offer was reasonable but on the low side. Josh made the decision and didn't try to get more money out of me. I thought that was amazing.
From that point my buying experience was even better. Josh was very through in the paperwork and my wife and I understood everything that we signed. While we were getting the paperwork done Phillip had the truck cleaned, (it was already pretty clean), filled with gas, and serviced. My wife and I have bought many cars in our lifetime, but this is the first one that the dealership provided a full tank of gas. Before we left we were even introduced to the owner and found him just as pleasant and friendly as the rest of his staff.
In conclusion, let me say, I went in to this dealership to buy a used truck. I could afford to buy anything I wanted but I had concluded that this represented the best value for me. No one tried to sell me anything. I was allowed to BUY what I wanted. I was treated courteously and friendly and all my questions were answered. The salespeople, Josh and Phillip, went out of their way to ensure that we were comfortable and had the information that we needed. This was one of the best car buying experiences that I have ever had and I will return as I have need for service or future vehicles. I certainly will recommend this dealership to my friends.
My Thanks to McKaig Chevrolet.
Jsh | My Review of McKaig Chevrolet Pontiac Buick: Mike was the salesperson I spoke with, and he took customer service to an entirely new level. He greeted me at the door with a smile every time I came in, and worked with me honestly until we found the truck that fit me best. Josh, the finance manager, went through EVERY sheet of paper during the financing to make sure I completely understood everything. McKaig's was the friendliest dealership I have ever been in. Everyone there went out of their way to make sure my wife and I were comfortable. I would and WILL recommend McKaig's to my friends and family.
Janmichael | My Review of McKaig Chevrolet Pontiac Buick: My husband and I bought a 2009 Chevrolet Silverado 2500 HD 4x4, on January 20, 2009 from McKaig Chevrolet in Gladewater, Texas! We've taken it back several times for regular check ups and services! Such as oil changes and tire rotations! Doyle Dougan, the service manager there at McKaig is always there with a smile on his face to greet us and take care of our service needs! Everyone at McKaig Chevrolet are wonderful people to deal with and I always look forward to taking my truck in! We even take our 1999 Chevrolet Silverado 1500 4x4 (Z71) in for servicing now, because everyone there "ROCKS"! I recommend to everyone we know if they are looking to buy or just thinking about it, for them to go to McKaig Chevrolet!!! They are wonderful people to deal with and talk to! In all of my 51 years I've never dealt with such wonderful people in any business like the McKaig family! Everyone at McKaig Chevrolet, in Gladewater, Texas "ROCKS"!!!
Sincerely,
A very dedicated Customer,
Bettyd | It was my first time to visit McKaig Chevrolet Pontiac Buick and it turned out to be a great car buying experience. Phillip and Josh worked with me. I had been shopping around for a slightly used SUV, and when I found what I thought might be a potential buy - actually was just as described on their website and by Phillip on the phone without any misrepresentation. I highly recommend doing business with the Folks at McKaig any day. Great People, Courteous service, and Excellent vehicles at their Dealership. 06vehicle | McKaig Chevrolet provided a very pleasant atmosphere for me and my two children. No one showed offense that I had two small children in tow (4 months and 2 years). They assisted me in making sure the 2 year old did not get into trouble while finance was explained. The F&I manager even carried around the baby in his carrier until he fell asleep while the vehicle's features were being explained. The finance was explained and all numbers were provided. This is a local dealer with a family feel. Smaylor | My Review of McKaig Chevrolet Pontiac Buick: I have had a relationship with McKaig Chevrolet since I was 16, my parents purchased a 1976 Chevrolet truck for me. Through the years I have purchased all of my vehicles from this dealership and I am now 49. They have always treated me fair and given me great service on my vehicles. They go beyond "normal" expectations to make sure their customers are taken care of. Now, my children are buying their vehicles at McKaig and I recommend them to all of my friends and customers. Todd C/Gladewater | My Review of McKaig Chevrolet Pontiac Buick: I have been a loyal customer of McKaig's since the early seventies. Mr. McKaig had high standards for his dealership and the current owners have continued these standards. The employees are always friendly whether you call on the phone or enter the building. Doyle has always taken care of any service needs my wife or I have needed on our vehicles. I am looking forward to many more years of doing business with a company that puts the customer first. Chuck Reed/Gladewater | |
My Review of McKaig Chevrolet Pontiac Buick: We have used McKaig Chevrolet located in Gladewater, Texas for many years. We have purchased both new and used cars from them, and have used their repair service many times over the years. We really like that they added tires to their service option. I can always count on both Kent Abernathy and Doyle Dougan to take care of all my car needs. They go the extra mile to make sure everything is done right and to my satisfaction. Gladewater is blessed to have them in our community. NetaC/Gladewater | My Review of McKaig Chevrolet Pontiac Buick: I drive a fleet pickup from Motion Industries and have not had the opportunity to purchase a new car or truck from McKaig, but they would me my first choice.
McKaig has serviced my last two fleet pickup's and my experience has been fantastic. They are always helpful and fix my pickup right the first time which is extremely important since I manage two stores 100 miles apart as well as a major customer for Motion Industries. Uptime is very important, and Kent has even given me his truck to drive if mine was going be awhile. He has done this many times in order for me to keep my scheduled appointments.
McKaig is the old time family dealership that treats you like one of their own and not a number. Their reputation is important to them and they show it every day with the way they treat their customers. David mawer | My Review of McKaig Chevrolet Pontiac Buick: Never has my experience with a dealership been so smooth. I chose to go with Mckaig after my wife’s family had purchased several vehicles with McKaig. Phillip was our salesman and was very professional and friendly. He and Josh made this purchase very painless to say and my wife an I were able to be in and out of the dealership in a very timely manner. I highly recommend McKaig Chevrolet to anyone looking for a new vehicle. You can’t go wrong with these guys. This is a true customer first dealership. Nichols.e | My Review of McKaig Chevrolet Pontiac Buick: I have purchased three vehicles (two pickups and car) from McKaig and can say without hesitation that they have offered the best service of any dealership that I have done business with. They have always gone over and above in providing quality service both in selling me the vehicles and in the servicing the vehicles (They do all of the service work which includes oil changes.) All of the staff are extremely friendly and are very trustworthy. I would and have recommended McKaig and will continue to do so. Bill Franklin | My Review of McKaig Chevrolet Pontiac Buick: We have been looking for a new Camaro for a while. We found one on auto trader. It happened to be at McKaig. As soon as we found it, we gave the dealership a call. We talked to a guy named Brent, he was extremely nice, he even offered to drive the car to my house that night. We decided to go look at the car the next day. It was exactly what we were looking for and for a great price. Everyone was very nice. We gave them our information and the finance manager, Josh handled everything for us. We will definitely go back for future purchases. We would recommend this dealership to anyone. Holliefugler | My Review of McKaig Chevrolet Pontiac Buick: I have found that this dealer and personnel are very much professional, friendly and knowledge about their products.
They go to great length to help you.
This is the best dealer I have had experience with.
Probable this will become my dealer forever. Juloius E Cox Jr | My Review of McKaig Chevrolet Pontiac Buick: I am very pleased with the service gotten and the friendly way the staff handles people. I would highly recommend my friends to this service dept. I will continue to have my truck and SUV serviced here. If you have a problem, they are very prompt in taking care of it. Hartzel Black | My Review of McKaig Chevrolet Pontiac Buick:\ We had a wonderful experience with everyone at McKaig. They found us exactly what we wanted, gave us a great price, and spent a lot of time explaining everything about the vehicle with us. They made our car buying experience a super easy and enjoyable one! Anylafreeman | My Review of McKaig Chevrolet Pontiac Buick: Had a very pleasant visit and bought a new hhr this is the 8 th car or truck i have bought from McKaig and they make it so easy and are so friendly i will be back when i buy my next auto Thanks Daryl, the sales staff and the service is out of this world they always treat us like family. Dmsgaff | My Review of McKaig Chevrolet Pontiac Buick: The whole staff at McKaig Chevrolet has demonstrated their professionalism. They are courteous and always take care of any needs. Their service department also is very professional and is also a large reason why I am satisfied with my experience at McKaig. My family and I have bought many vehicles from McKaig for these reasons and will continue to do so in the future. Kbryson/Longview |
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